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Default dimension properties in Pega 7.2 to 7.3

Updated on October 16, 2017

Historical information captured in interaction results is based on dimensions. Dimension properties have a limited list of unique values. For this reason, a dimension such as location should not contain geographical locations because they would cause an excessive number of records to be inserted into the table.

Default dimension properties are one type of Interaction History property that are part of the Interaction History data model. For more information, see Interaction History data model in Pega 7.2 to 7.3.

The following properties are part of Interaction History dimensions.

DimensionPropertyTypeDescription
Action

pyIssue

IdentifierThe issue to which the proposition belongs. It is the ultimate purpose of the proposition (for example: Sales, Retention, Service). Together with pyGroup and pyName, it uniquely identifies the proposition.
pyGroupIdentifierThe group to which the proposition belongs (for example: Phones, Discounts, Tariffs). Together with pyIssue and pyName, it uniquely identifies the proposition.

pyName

IdentifierThe name of the proposition. Together with pyIssue and pyGroup, it uniquely identifies the proposition.
ApplicationpyApplicationIdentifierThe application that runs the interaction.
pyInteractionIdentifierThe Interaction rule instance.
pyStrategyIdentifierThe Strategy rule instance.
pyComponentIdentifierThe strategy component.

pyApplicationVersion

TextThe version of the application that runs the interaction.
ChannelpyChannelIdentifierThe channel that is used in the interaction (for example: web, call center).

pyDirection

IdentifierThe direction that is used in the interaction (for example: inbound, outbound).
Context

No default properties. This dimension can be extended according to the requirements.

OperatorpyOrganizationIdentifierThe organization to which the operator belongs.
pyDivisionIdentifierThe division to which the operator belongs.
pyUnitIdentifierThe unit to which the operator belongs.

pyOperator

IdentifierThe person who handled the interaction. The default is the Operator ID.
Outcome

pyOutcome

IdentifierContains the result of the interaction (for example: accepted, rejected).
Customer

No default properties. This dimension can be extended according to the requirements.

Location

No default properties. This dimension can be extended according to the requirements.

Do not use this dimension to store geographic coordinates, because they might cause more rows to be inserted than the table can contain. The location should be generic enough to contain a limited set of values. If you require geographic coordinates, or more detailed location information, use the pyLongitude and pyLatitude properties of the Data-Decision-IH-Fact class, or extend the fact table to suit the need for capturing detailed location information.

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