Pega Sites
What's new
Discover the most recent changes in the latest version of Pega Workforce Intelligence.
Pega Workforce Intelligence Build NotesTake courses
Learn from the experts. Pega Academy courses are developed by Pega certified experts and cover a wide range of topics.
Pega Workforce Intelligence EssentialsOverview
Pega Workforce Intelligence collects and analyzes data about your employees’ workdays and their use of technology. It then provides guidance about how you can optimize your workforce, processes, and technology.
With these insights, you can make data-driven decisions, and then use Pega Robotic Automation to create solutions that leverage these insights into efficiency improvements for your organization.
- Terms of service
- Implement the system
- Administer the system
- View Help
- Find more information
- Build automations
Terms of service
For the most current terms of service, see the following items.
- Workforce Intelligence Agreement
- Workforce Intelligence – Service Catalog
- Workforce Intelligence – Maintenance Schedule
- Workforce Intelligence – Service Level Agreement
- Workforce Intelligence – Security Standards
Implement the system
The Pega Workforce Intelligence support team works with you to implement Workforce Intelligence in your organization. The following articles outline the steps for several of the implementation tasks.
- Implementing Pega Workforce Intelligence
- Requesting a copy of Pega Robotic Automation Runtime for a Pega Workforce Intelligence implementation
- Setting up a proxy server for Pega Workforce Intelligence
- Creating a Pega Workforce Intelligence master hierarchy file
- Updating Pega Workforce Intelligence hierarchy information
Administer the system
The Administration Guide is designed to provide Pega Workforce Intelligence administrators with the information that they need to implement and maintain Workforce Intelligence in their organization. This guide includes descriptions of the options that are available from the Administration tab and the tasks that you can perform. You must be assigned the administrator role to see this tab and perform these tasks.
View Help
This context-sensitive Help system is designed to provide information to Pega Workforce Intelligence users. This Help system includes information about concepts, discussions of the Dashboard, and the following tabs:
- Summary
- Timeline
- Analysis
- Opportunities
Find more information
Use this link to see the build notes for prior Pega Workforce Intelligence updates:
Learn how Workforce Intelligence and Robotic Automation work together
Use Pega Workforce Intelligence to uncover blind spots and opportunities, which you can then leverage with Pega Robotic Automation to change how your work gets done.
