Pega Workforce Intelligence

Pega® Workforce Intelligence captures the actionable insights that you need to quantify and measure productivity and efficiency across your organization. With these insights into employee workdays and their use of the technology and processes on their desktops, you can measure employee productivity, understand how and when work is done, and identify opportunities to optimize productive work and overall efficiency.

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What's new

Discover the most recent changes in the latest version of Pega Workforce Intelligence.

Pega Workforce Intelligence Build Notes

Get support

Request product support through the Support Portal.

Product Support

Take courses

Learn from the experts. Pega Academy courses are developed by Pega certified experts and cover a wide range of topics.

Pega Workforce Intelligence Essentials


Pega Workforce Intelligence collects and analyzes data about your employees’ workdays and their use of technology. It then provides guidance about how you can optimize your workforce, processes, and technology.

With these insights, you can make data-driven decisions, and then use Pega Robotic Automation to create solutions that leverage these insights into efficiency improvements for your organization.

Implement the system
Administer the system

The Administration Guide is designed to provide Pega Workforce Intelligence administrators with the information that they need to implement and maintain Workforce Intelligence in their organization. This guide includes descriptions of the options that are available from the Administration tab and the tasks that you can perform. You must be assigned the administrator role to see this tab and perform these tasks.

Pega Workforce Intelligence Administration Guide

View Help

This context-sensitive Help system is designed to provide information to Pega Workforce Intelligence users. This Help system includes information about concepts, discussions of the Dashboard, and the following tabs:

  • Summary
  • Timeline
  • Analysis
  • Opportunities

Pega Workforce Intelligence User Help

Find more information

Use this link to see the build notes for prior Pega Workforce Intelligence updates:

Pega Workforce Intelligence Cumulative Build Notes

Learn how Workforce Intelligence and Robotic Automation work together

Use Pega Workforce Intelligence to uncover blind spots and opportunities, which you can then leverage with Pega Robotic Automation to change how your work gets done.