Products by Category

Find the right CRM and BPM solutions for your industry. Pega provides applications that unify customer engagement and businesses processes. Find your product area page below, or browse by industry.

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Customer Service

Pega Customer Service

Pega Customer Service provides a contact center desktop environment, case management, mobile field service, self-service and industry-specific processes and data models. Customer service representatives quickly guide customers to resolution through suggested next-best-actions and provide a personalized service experience.


Pega Call

Pega Certification and Licensing for Government

Pega Care Management for Healthcare

Pega Chat

Pega Collection

Pega Customer Engagement for Life Sciences

Pega Customer Service for Communications

Pega Customer Service for Financial Services

Pega Customer Service for Healthcare

Pega Customer Service for Insurance

Pega Field Service

Pega Knowledge

Pega Service Case Manager for Financial Services

Pega Social Engagement

Pega Warranty



Pega Marketing

Pega’s marketing solution dynamically manages omni-channel conversations through the entire customer lifecycle, from offer design to offer fulfillment. Built for marketers responsible for managing inbound and outbound customer communications and experiences, the solution delivers on this vision through a unique combination of real-time inbound and outbound marketing, marketing operations capabilities that leverage predictive and adaptive analytics, and business process management.


Pega Adaptive Decision Manager

Pega Customer Decision Hub

Pega Marketing for Communications

Pega Marketing for Financial Services

Pega Visual Business Director