Pega Cloud

Pega® Cloud provides industry-leading infrastructure, enterprise-grade services, and operational excellence for Pega Platform and strategic application solutions in the cloud. Realize a faster time-to-value for your Pega investments and take advantage of the complete range of Pega Cloud services, from development and testing sandbox environments to fully-managed production environments.

Pega Cloud Services Overview course

Features and services

See the service catalog for the most current overview of Pega Cloud features and services. (Translated versions of the service catalog are available.) In addition, a HIPAA edition of the service catalog is now available.

Pega Cloud Service Catalog

Get support

Pega Cloud customers can request product and Pega Cloud service support through My Support Portal.

Pega Cloud support and help resources

Cloud choice

Learn about the private cloud, public cloud, and partner-managed cloud options.

Cloud choice
Availability, resiliency, and backup

Pega Cloud provides services that are available to customers and their end users 24 x 7 x 365. Pega services are delivered so that there is built-in continuity and data replication to meet service level agreements. Deployment is across multiple availability zones within a geographical region to protect against zone faults and localized service disruption.

Pega Cloud Production Services provides various levels of backup and redundancy for customer data to ensure full recovery of environments in the event of service disruption or failure.

Data management

Pega Cloud provides support for application data tier configuration changes not enabled on Pega Platform.

Business Information Exchange (BIX) for Pega Cloud lets you extract Pega Platform application data from your Pega Cloud application to your customer-provided site.

Monitoring

Pega Cloud Operations monitors for infrastructure component issues and failures, system performance degradation, and resource usage issues, and proactively responds to infrastructure alerts to remediate issues. Proactive database monitoring and tuning is also available to support availability and performance. Customers manage application health by using self-service access to Pega Predictive Diagnostic Cloud (PDC), the System Management Application (SMA), and the last 30 days of application logs.

Networking and integration

Each customer's Pega Cloud service is deployed into a dedicated virtual private cloud (VPC) to ensure isolated and secure networking, as well as the ability to implement changes without affecting other customers.

Most applications require access to data and information that are provided by another system, or they need to respond to requests from other systems for data or computations. In Pega Cloud, the approaches, technologies, and facilities that support such information exchange are collectively known as integration. Integration includes services that provide information from your Pega Cloud application to external system requests and connectors that enable your Pega Cloud application to request information from external systems.

Security

Pega Cloud provides a secure and robust infrastructure environment for Pega Platform and Strategic Applications that achieves high levels of security and data integrity. The Pega Cloud provides host-based virus protection, continuous security monitoring, vulnerability and security management of Pega Cloud-delivered environments, customer-specific encryption of data at rest, and sandbox environments that can be hibernated to block threats and conserve energy. Pega Cloud's dedicated security team manages compliance, security monitoring, and security event response.

Various access types to the Pega Cloud environment govern the level of access, determining which features are available and which Pega Cloud environment (development or test, pre-production, and production) can be accessed.

Release notes

Use these release notes to learn about the latest services and enhancements available to your environments. Pega provides the latest generally available functionality including:

  • The latest Pega Platform and Pega industry application releases or critical updates
  • New services
  • Enhancements to existing and documented Pega Cloud offerings.

2018 Second Quarter:

New services

2018 First Quarter:

New services
Enhancements

2017 Fourth Quarter:

Enhancements

2017 Third Quarter:

Enhancements

2017 Second Quarter:

Enhancements

2016 Second Quarter:

Services

Every update includes the latest infrastructure and security patching to maintain the highest security and performance standards.

Pega tests each update to ensure it will not interfere with your production applications. In addition to industry compliant integration testing methods, Pega always applies each update to internal industry cloud applications prior to the generally available release.

Each update is applied to your Pega Cloud services when it is generally available, during scheduled maintenance windows. For more details about how Pega Cloud delivers updates across environments, see Change Management Pega Cloud.

To view and download a PDF version, click Latest release notes

You can review terminology in the Pega Cloud glossary.