New Users


Set up a fully functional Pega-provided application with sample data.


Connect and load foundational data in your application.


Extend and customize core features of your application for initial implementation.

Experienced Users


Download the full installation guide for the latest version of your application.


Learn the capabilities and architecture to drive a successful project implementation.


Update to the latest version of this application to take advantage of all the new features.

Looking for documentation on a previous version?

Additional Resources

Pega Call™ provides robust Computer Telephony Integration (CTI) support including adaptive screen pops, desktop telephony controls, and enhanced ...

Pega CRM

Pega Chat broadens the omni-channel customer engagement experience of Pega Customer Service by providing customer service over the web. With Pega C...

Pega CRM


Intelligently deliver answers to employee and customer questions throughout customer journeys. ...

Pega CRM

Pega Customer Service applications include the reports described in this article. To view a report, open the Interaction Portal, and then click the...

Reporting | Pega Customer Service | 7.21

Pega applications track customer activities and display the activities in a timeline view on the customer composite. The customer composite provide...

Pega Customer Service Application | Pega Customer Service | 7.31