Integration Category — Email page

Access

Category	Page
Integration	Email

The Email landing page contains:

the Email Wizard, Email Accounts, and Email Listeners buttons
the Outbound and Inbound tabs

Email Wizard

The Email Wizard button displays an accelerator or wizard that guides you through configuration required to create and manage a work object generated from an incoming email or to create an email account. Refer to Email Wizard help.

Email Accounts

The Email Accounts button displays a list of configured email accounts. Double-click a row to open the Email Account data instance. Refer to Email Account help.

Click New... to add a new Email Account.
Click Excel Editor to used Excel to edit the list of Email Accounts.

The list of Email Accounts contains the following columns:

Column Heading	Description
Account Name	Displays the name of the email account data instance.
Account Type	Displays the type of the email account.
Email Address	Displays the email address being monitored as defined on the Email Account form

Email Listeners

The Email Listeners button displays a list of configured email listeners. Double-click the Listener Name to open the Email Listener data instance. Refer to Email Listeners for help.

Click New... to add a new Email Listener.
Click Export to Excel to create an Excel spreadsheet using this list of listeners.
Click Add to Favorites to add this list to your favorites.

The list of Email Listeners contains the following columns:

Column Heading	Description
Listener Name	Displays the name of the email account data instance.
Server Type	Displays the of the email server. For V6.2SP2 and higher, this value is BLANKNAME, as the Email Server instance is no longer used. Server names created prior to this release will display for backward compatibility.
Label	Displays the value in the Listener Description field.

Using the Inbound tab

The Inbound tab displays a detailed list of all listeners currently configured. Double-click a row to view, add, or edit inbound email details.

The inbound tab contains the following columns:

Column Heading	Description
Enabled	Displays a checkmark if the listener is currently enabled.
Listener Name	Displays the second key part of the Email Listener data instance monitoring the account.
User ID	Displays the User ID of the inbound user.
Host Name	Displays the IP address or domain name of the SMTP host to be monitored.
Service Activity	The activity that is run when the listener detects a new inbound message.
Activity Class	The class to which the Service Activity belongs.
Last Run	The time since the listener last checked for new mail. A warning icon indicates that the listener has exceeded the configured polling interval.

Using the Outbound tab

The Outbound tab displays a detailed list of outbound email server connections currently defined in your system. Double-click a row to view, add, or edit outbound email details.

The list of Outbound Email accounts contains the following columns:

Column Heading	Description
Work Pool	Displays the first key part of an Email Account data instance Normal flow processing uses the standard activity Work-.getEmailSenderInfo to send email. This activity looks for an email account instance with an Account Name that matches the work pool (class group) of the work item.
Email Address	Displays the email address of the sender, as configured in the Email Account form.
Sender's Name	Displays the name of the sender, as configured in the Email Account form.
Host Name	Displays the IP address or domain name of the email server as configured in the Email Account form.
Secure	Displays a locked icon if SSL security is enabled, or an unlocked icon if security is not enabled.
Connection Status	Displays the status of the connection. `Failed` if a connection to the SMTP server was not established. `Successful` is a connection was made.