Correspondence Types rules
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Create a correspondence type rule by selecting Correspondence Type
from the Process
category.
A correspondence type rule has a single key part:
Field |
Description |
Correspondence Type |
Enter a name for this instance that identifies a type of correspondence. Begin the name with a letter, and use only letters and digits. |
For general information on the New form, see Completing the new rule dialog box. For general information on the Save As form, see How to enter rule keys using Save As.
When searching for a skill rule, the system filters candidate rules based on a requestor's RuleSet list of RuleSets and versions.
Circumstance-qualified and time-qualified resolution features are not available for correspondence type rules.