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Flow formPurpose
A utility shape 
is an activity that can update a work item without human input. It may perform computations, searches, retrieve data from another system, make a decision affecting the course of the flow, and so on.
The 
helps to identify the Utility shape.
indicates that one or more tickets are defined on the Utility. Assigned ticket names appear beside this icon on the flow.
Some utility shapes appear in the flow immediately before an assignment shape, to complete preprocessing. Others may appear immediately after an assignment shape, for post-processing of user decisions and input.
Don't confuse Utility activities with functions — Java code in instances of the Rule-Utility-Function rule type. A Utility activity is defined in a class derived from the Work- or Data- base class and has an Activity Type of Utility.
Add A Utility to the process flow
On the flow Diagram tab, you can add a shape in one of three ways. Validation of the added shapes occurs when you save the flow.
Use the canvas context menu:
- Right-click a blank area of the canvas near the location where you would like the Utility shape to appear.
- Hover over Add on the submenu to display a list of shapes you can add to the flow.
- Click the Utility shape. After the shape has been added to the canvas, click and drag to reposition.
Use the toolbar Flow Shape palette:
- Click the toolbar Flow Shape palette
to display a drop-down shapes menu that will remain open until you close it, facilitating the process of rapidly adding multiple shapes. Click the window title bar and drag the submenu to another area of the screen, as needed. - Click and drag the Utility shape to the canvas.
- Close the Flow Shape palette at any time.
Use the Flow Shape palette drop-down menu:
- Click the down arrow
on the Flow Shape palette the toolbar to display a drop-down shapes menu. - Click and drag the Utility shape from the drop-down menu to the desired position on the canvas.
1. On the flow Diagram tab, open the properties panel using one of the following:
- Double-click the shape.
- Right-click the shape and select Properties from the drop-down menu.
- Click the shape, then click the toolbar View Properties icon
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2. When the Utility Properties panel appears, enter a text name for this shape. The shape name defaults to Utility. Choose a name meaningful to application users who see this on the work item history display, the breadcrumbs control (for entry points), and the Where-Am-I? diagram. For example: CustomerOpen-To-Buy.
The shape name is only descriptive; it does not affect runtime execution of the flow. This name also appears inside the Utility shape on the Diagram tab.
To change the name after you have exited from the properties panel, click the name, and type over the highlighted text.
3. Complete the fields as described in the tables below. (To edit the shape properties after you save the Flow form, open the Diagram tab, right-click the shape, and select Properties.)
4. Click OK or click anywhere off the shape to save edits and close the panel.
5. Connect at least one incoming connector to the Utility shape.
6. Connect at least one outgoing connector from the Utility shape to another shape.
Deleting a Utility shape from the flow
A utility may be deleted from the process flow. Right-click the utility, and select Delete from the drop-down menu.
You can also select the utility and do one of the following:
- Click Delete
on the toolbar. - Press the Delete key on your keyboard.
When a shape is deleted, the connectors to and from the shape are also deleted.
Complete these fields on the Utility tab:
Field |
Description |
Rule 
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| Parameters |
If the utility selected requires parameters, supply a literal value for each parameter. PRPC validates these parameter values when you exit (unless the flow in is Draft mode).
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| Application |
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| Work Type |
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| Specification |
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| Audit Note |
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| Entry Point |
Select to indicate that this Utility shape is an entry point, which a user can return to using the breadcrumbs control or the standard flow action Previous. The default is cleared. Because a utility shape presents no user form, if a user clicks a breadcrumbs control to return to this entry point, flow processing resumes and pauses at the next assignment or other shape that requires user input. |
| Only Going Back |
This checkbox appears only when you select the Entry Point? checkbox. Select to restrict users at runtime from jumping ahead to this step without having completed the preceding steps. After having completed this step, users may jump back to it from steps that follow it.
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| Post Action on Click Away |
This checkbox appears only when you select the Entry Point checkbox. Select to run flow action post-processing when you click away from this entry point. |
Select a Utility activity to be executed when a flow execution reaches this shape. See 
You can ( although not recommended) enter the name of an activity that is not a 
25196 How to control history instances written to the audit trail.
For maximum user flexibility, clear this checkbox if your flow accepts inputs in any order.
If the activity uses the TaskStatus-Set method to one of a few possible activity outcomes, the outgoing connectors can depend on this Status value. For example, a utility activity might return the values "HIRE", "REJECT", and "WAIT" through a TaskStatus-Set method. Using three connectors from the utility, one for each status value, simplifies the flow diagram by eliminating a fork or decision shape.
Complete the Work Status field under the Status tab to set the status for the work item. This allows you to easily change the status at multiple points in the life cycle of a work item without adding a Utility shape to the flow for each status change. Similar to setting work item status using a Utility shape, setting the status on this tab invokes the UpdateStatus activity. Any defined tickets dependent on the status are raised, as appropriate.
Field |
Description |
| Work Status |
A status indicator appears on connectors to shapes that change a work item status. For example, if the shape status is set to Pending-External, the connector to that shape displays a small red flag. All transitions connecting to the shape will display the status indicator. Following are the status indicators for the four status prefixes.
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New
Open
Pending
ResolvedAdd a Ticket Name field under the Tickets tab to indicate the ticket(s) available at runtime. Use the Ticket to mark the starting point for exceptions that may arise at any point in the flow, such as a cancellation. The ticket is a label for a point in a flow, much like a programming "GOTO" destination.
An activity executing anywhere in your entire PRPC application can set or raise this ticket by executing the Obj-Set-Tickets method with this ticket name as a parameter. See Ticket help for other ways to raise a ticket.
The scope of a raised ticket includes all flows on the current work item that contain this ticket. If found, processing stops on that flow promptly, and resumes at the ticket point.
The system adds to the utility shape to indicate one or more tickets are associated with this utility. Assigned ticket names appear beside this icon on the flow.
Field |
Description |
| Ticket Name |
ExampleProcessing is connected to a ticket to respond to an exception, error flow or event. For example, if a mortgage application is withdrawn after some, but not all, of the application processing is completed, a mortgage processing flow can:
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| Display Name | Optional. The Ticket Name appears by default. Enter a name to display other than the ticket name. |
Optional. Select one or more tickets that are to be available at runtime from this utility. Add a row for each ticket. Use SmartPrompt to display all tickets available to flows in this work type.
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About Activity rules How to create activities for use in flows TaskStatus-Set method |
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Standard activities for flows |