  Case Manager portal — Tag Deck
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The Tag Deck is an area in which case managers access cases that are associated with a tag.
For the selected tag, the Tag Deck displays:
- Most Urgent: unresolved cases sorted by urgency. Appears as a tab in the top left corner of the Tag Deck.
- Recently Resolved: recently resolved cases filtered by work pool. Appears as a tab in the top left corner of the Tag Deck.
- Top Resolvers: top resolvers of the selected tag. Appears as a list on the right side of the Tag Deck.
- Related Tags: all tags used in conjunction with the currently selected tag. Appears as a list on the right side of the Tag Deck.
To open the Tag Deck:
- Click the Dashboard link on the left side column in the Case Manager portal.
- Enter a tag in the search box in the top right corner, then click the magnifying glass to start the search.
- A sub-window with search results will appear. Select the appropriate tag in the Matching Tags list that appears underneath the row of dropdown menus to access the Tag Deck page for that tag.
About the Case Manager portal
