Back Forward Process category

Rule types and data classes are organized into categories as a learning and navigation aid. The Process category includes ten rule types that support business processes.

Case Type
Correspondence
Correspondence Fragment
Correspondence Type
Flow

Service Level
Skill
Ticket
Validate
Work Parties

Definitionscategory
Related topicsFlows — Concepts and terms
Rule types by form name
How to implement business exception processing with policy overrides
How to use attachment categories
How to set a service level for a work item
Flow form — Process Modeler basics
How to provide external assignments through directed Web access
How to enable multiple simultaneous updates of covered work items

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