Goal
A goal is a time interval; a goal time is an instant in time.
- A goal is the first and shorter of two time intervals defined in a service level rule. This interval is a sum of days, hours, minutes, and seconds and may relate to a specific calendar or time zone. (The second time interval is known as the deadline.)
- When a service level rule is associated with an assignment, a case, or other instance, the system determines the start time for a goal (for that instance) and then adds the goal interval to calculate a specific goal time and date, a moment.
On the worklist display in Designer Studio, an orange clock icon (
) next to a row indicates that the goal time for this assignment is less than 24 hours in the future. (Control rule TimeLimitUrgency defines this interval. Property Assign-.pyTimeLimitUrgency holds this image. In releases before V6.2, the clock was yellow: 
)
Don't confuse the goal clock icon with the assignment urgency clock 
that appears on user forms and on the Case Manager portal. In the user form example below, the yellow clock indicates an urgency from 30 to 60. The elapsed goal interval (2 hours, 17 minutes) appears in red because the goal time has been exceeded. Until then, the interval appears in plain text.
Backward chaining computations are sometimes known as goal-seeking, because the system has the goal of computing a value for a property that has no value, which it achieves through setting goals internally. Such processing is not related to service level goals.
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backward chaining, deadline, escalation, service level, urgency, worklist |
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About Service Level rules Working with user forms (V6.2) |
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Standard properties in the Assign- class |
Definitions