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About Declare Trigger rules

The system includes a few standard Declare Trigger rules, including these:

Name

Description

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Work-.CustomerSatCalculation Triggers the standard activity Work-.CustomerSatCalculation whenever a work item is saved and the customer satisfaction value (property pyStatusCustomerSat) was changed. customer satisfaction
.pyCaseTypeAggregates Support computations defined on the Calculations tab of case type rules. About case type rules
Work-.StatusElapsedCalculation Triggers the standard activity Work-.StatusElapsedCalculation whenever a work item is saved and the work item status (property pyStatusWork) was changed. work item status
Work-.SetUpdateFields Triggers the standard activity Work-.SetUpdateFields whenever a work item is saved. This activity provides values for the history instance, such as pxUpdateOperator property.  
Work-.UpdateAssignmentLabel Triggers the standard activity Work-.UpdateAssignmentLabel when a work item is saved with a non-blank pyLabel property.
The activity copies the new label text into the corresponding property on each assignment involving the work item.
 
Work-.UpdateCoveredTasks Updates the covered work items when the status of the cover changes. cover
Work-.pxTrackStatuses

Triggers the standard activity Work-.pxTrackStatuses when a work item is saved, and the work item status (property pyStatusWork) or another specified property is changed. The when rule pyTrackStatus , delivered with a value of false, is configurable to track all, or just specified, statuses. The pxTrackStatuses activity updates the pxStatusList pagelist property and determines how much time each work item spent in each status, the operator that started and completed it, and records its next status.

Two reports, Average elapsed time per status and Elapsed Status Time Trend, provide status data for work tracking.

 

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