Related terms
A work type is any concrete class derived from the Work- base class. In most applications, work types derived from the Work-Cover- base class are referred to as case types. Applications usually involve more than one work type, based on processing characteristics.
Users identify a work type as they enter each new work item. The set of all work types available to them is determined by the class group entries in their access group.
A work type label is derived from the Short Description on the Flow form, for a start flow rule (with that work type as the Applies To key part).
In some applications, the work type assigned to a work item when the work item is first created is preliminary. The standard flow action Work-.ChangeClass allows a user (with the appropriate privileges) to reclassify a work item from one work type to another (within the same pool).