Configuring case-type behavior

You can define the behavior of a case type by configuring properties, such as the contact information for a participant or the timeout value for a service-level agreement. By using Case Designer to configure properties in each supported category, you can build dynamic case types that are tailored to your business requirements.

The following tasks can help you configure the behavior of a case type:

• Adding a work party to a case type

• Adding user actions to a case type

• Configuring case-instantiation methods for a case type

• Defining validation and access control for a case type

• Disabling geolocation tracking

• Enabling offline support for a case type

• Setting goals and deadlines for a case type in Case Designer

• Sharing data between parent and child cases

• Tracking duplicate cases

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