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Adding a stage to a case type

You can add stages to a case type to model the flow of events in the life cycle of a case. Use primary stages to define the expected behavior of a case and alternate stages to define the exceptions to it.

By capturing business requirements in stages, you get a sense of what needs to be done first, what must happen in sequence, and what can happen in parallel during case processing. The following tasks illustrate the ways that you can add a stage to a case type:

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