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Managing teams

As a case manager, or the manager of a team, you can modify team information in Case Manager when team management, membership, or work changes.

In the Case Manager portal, click My Teams to open the Teams page.
Select the team that you want to edit.
On the Team Profile page, click Actions > Edit team info to open the Edit team dialog box. You can edit team information in the following ways:
- Change the team name by directly modifying the displayed text.
- Revise the team description by directly modifying the displayed text.
- Change the team manager by selecting a new manager from the list.
To manage team membership, in the Members panel click Edit to open the Edit Members dialog box.
- Add new members to the team by selecting them from the list and clicking Add. When you finish adding new members, click Submit.
- Remove team members by clicking the Delete icon next to their name.

Note: A user cannot be removed from a team if the current team is the only one to which they belong.

You can add or remove work queues from the Work queues panel.
- To add a work queue, in the Work queues panel, click Add New and enter the name of the new work queue or select one from the list.
- Remove a work queue by clicking the Delete icon next to its name.

Note: A work queue cannot be deleted if it contains work items.