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Configuring the Persist Case shape

You can configure the Persist Case shape after it is added to a flow. By customizing the default functionality that the shape provides, you can update the audit trail of a case when the case becomes a permanent object.

  1. Double-click the Persist Case shape in a flow, or click a step in Case Designer that uses the Persist Case shape.

  2. In the Audit note field, press the Down Arrow key and select the name of a field value that is added to the history, or audit trail, of the case when the Persist Case shape is processed.

  3. Click Save.

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