Defining a life cycle for a case type

You can define a life cycle for a case type to capture the events that occur when a case is processed. By using stages, processes, and steps, you can accurately model the workflow that moves a case from creation to resolution.

The following tasks can help you define a life cycle:

• Adding a stage to a case type

• Adding a process to a stage

• Adding a step to a process in a stage

Open topic with navigation