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Case Manager portal — Tag Deck

The Tag Deck is an area in which case managers access cases that are associated with a tag.

For the selected tag, the Tag Deck displays:

Most Urgent: unresolved cases sorted by urgency. Appears as a tab in the top left corner of the Tag Deck.
Recently Resolved: recently resolved cases filtered by work pool. Appears as a tab in the top left corner of the Tag Deck.
Top Resolvers: top resolvers of the selected tag. Appears as a list on the right side of the Tag Deck.
Related Tags: all tags used in conjunction with the currently selected tag. Appears as a list on the right side of the Tag Deck.

To open the Tag Deck:

Click the Dashboard link on the left side column in the Case Manager portal.
Enter a tag in the search box in the top right corner, then click the magnifying glass to start the search.
A sub-window with search results will appear. Select the appropriate tag in the Matching Tags list that appears underneath the row of drop-down menus to access the Tag Deck page for that tag.