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More about Work Group data instances
 

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Work groups are a primary base for many standard reports.

You can set up work groups to correspond to a fourth level in an organization hierarchy (below organization units). However, work groups can cross organization units and divisions. A correspondence between work groups and divisions or organization units is not required.

A work group data instance can identify one user who is the work group supervisor. The system can use supervisor information in a work group for notification tasks and routing tasks.

Definitions router activity, notification activity, work group
Standard rules Atlas — Initial work groups

About Work Group data instances