Creating a hierarchy of case types

You can use the Case Type Explorer to create a hierarchy of case types in your application. By defining parent-child relationships, you can model dependencies in your application and share data among cases.

Caution: Do not use the Create form to create case types, because it does not generate the standard rules that make a case type functional.

1. Review the existing case types in your application.

2. Optional: To reuse case types from a built-on application, import case types.

3. Create top-level case types.

4. Extend top-level case types by adding child case types in one of the following ways:

   • Creating a child case type

   • Reusing a child case type

After you create a case type, you can add functionality to it by defining a life cycle.

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