Remove a stage when it is no longer relevant to the life cycle of your case type.
Note: Use the Records Explorer or Find Rules wizard to find and manually delete stage-related rules, because removing a stage does not delete the underlying rules that support it.
-
In the Explorer panel, click Case
types, and then click the case type that you want to open.
-
If you are removing an alternate stage, click Configure alternate
stages in the Actions menu.
Alternate stages are displayed below your primary stages.
-
On the Workflow tab, click Life cycle.
-
Hover over the stage name.
-
Click the Menu icon and then click Delete
stage.
-
Click Save.