Support Article
Add task(s) does not launch Intents
SA-18392
Summary
Clicking Add task(s) button after selecting an intent does not launch intents.
Error Messages
Not Applicable
Steps to Reproduce
1. Navigate to composite
2. Click "Add Task"
3. Single click on any intent.
4. Click on "Add task(s)"
Root Cause
The section, CPMDisplayTaskInMenu in Pega Customer Service for Communications (CPMC) is referring to script function onClick_TakeActionItem, which is obselete. The rule CPMDisplayTaskInMenu is updated. In the updated rule, the script function called is queueIntentTask for single click, which is unavailable in CPMC.
Resolution
Apply HFix-25444
Published January 31, 2016 - Updated December 2, 2021
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