SA-28143

Summary

File upload is taking long time time to process. Small files of size 1MB are getting uploaded quickly, however files of size 6 MB or more are taking approximately 20 minutes to get uploaded.
 

Error Messages

Following error messages were observed in the tracer logs:

 BLOB size written to the database exceeds a threshold.

Steps to Reproduce

1. Include Out-of-the-box (OOTB) instance.
2. Set up the JVM argument -Xgcpolicy:balanced
3. Upload any 6 MB file.
4. Observe that it takes long time to process.

Root Cause

A defect or configuration issue in the operating environment:

As per the installation guide (https://pdn.pega.com/documents/pega-718-installation-guide-websphere-oracle) the value for the JVM argument Xgcpolicy should be either gencon or optavgpause.
 

Resolution

Make the following change to the operating environment:

As per the PRPC installation guide (https://pdn.pega.com/documents/pega-718-installation-guide-websphere-oracle), for JVM argument Xgcpolicy either gencon or optavgpause should be used as a value. Choice should be made on nature of objects. For long lived objects optavgpause can be used as a value, whereas for high performance and short lived objects gencon should be used.