Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Cannot drag and drop files from Outlook

SA-15856

Summary



File attachments cannot be dragged and dropped from Microsoft Outlook into a drag and drop control in the application.


Error Messages



Not applicable


Steps to Reproduce



Try to attach a file to a case using drag-and-drop directly form Outlook 


Root Cause



This is a limitation of the Microsoft Outlook. Outlook does not follow the standards set in the HTML5 FileAPI. HTML5 compliant web browsers (Firefox, Chrome, and Internet Explorer 10/11) are unable understand the attachment file path information Outlook provides.

Resolution



 Use a fully HTML5 compliant email client, or a 3rd-party plugin for Outlook.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us