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Support Article

Cannot start Pega instance

SA-613

Summary



While trying to start the JVM, user is getting the exception below

ERROR MESSAGES 


Caused by: com.pega.pegarules.pub.context.InvalidConfigurationException: No such Rule-Application instance: X 01.02, depended on by Y 01.02
From: (A6E611E69CA4B085E33F783102C08A922)
                at com.pega.pegarules.session.internal.authorization.context.ContextUtils.getAppStackForApplication(ContextUtils.java:526)
                at com.pega.pegarules.session.internal.authorization.context.BasicApplicationContext.createAppStackForAccessGroup(BasicApplicationContext.java:619)
                at com.pega.pegarules.session.internal.authorization.context.BasicApplicationContext.updateDefinition(BasicApplicationContext.java:464)
                at com.pega.pegarules.session.internal.authorization.context.BasicApplicationContext.<init>(BasicApplicationContext.java:153)
                at com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getBasicApplicationContext(GlobalContextCache.java:402)
                at com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getLocalizedApplicationContext(GlobalContextCache.java:436)
                at com.pega.pegarules.session.internal.authorization.context.AuthorizationContextManagerImpl.getContext(AuthorizationContextManagerImpl.java:127)
                at com.pega.pegarules.session.internal.authorization.SessionAuthorization.getContext(SessionAuthorization.java:535)
                at com.pega.pegarules.session.internal.authorization.SessionAuthorization.getContext(SessionAuthorization.java:510)
                at com.pega.pegarules.session.internal.authorization.SessionAuthorization.reset(SessionAuthorization.java:444)
                at com.pega.pegarules.session.internal.authorization.SessionAuthorization.<init>(SessionAuthorization.java:244)


Root Cause



The customer has a non OOTB ‘system name’ and the Data-Admin-Requestor for type APP under this ‘system name’ has application in exception above referenced under the access group. They must have deleted this application.

Resolution



 
  • Update prconfig to set system name to OOTB prpc or pega. Start the JVM’s
  • Login and fix the access group under the APP requestor for the custom system name
  • Revert prconfig entry and recycle JVM’s and reset the system name via DSS

 

Published March 21, 2016 - Updated October 8, 2020

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