Support Article
Child case replaces parent case tab in dashboard
SA-20728
Summary
When opening a child case using the “Open Work By Handle” or “Open Work Item” action, the system opens the work in the same tab as the parent object instead of launching in a new tab.
Error Messages
Not applicable.
Steps to Reproduce
Open a child case using the “Open Work By Handle” or “Open Work Item” action.
Root Cause
This is working as intended.
Resolution
This is the expected behavior for a child case.
Published March 12, 2016 - Updated December 2, 2021
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