Support Article
CPM in PRPC 7.1.6: Reload section is failing with an error.
SA-3456
Summary
When performing the steps outlined below, we are running into aberrant behavior; users are getting a new pop up saying "class name on which access is requested is not specified." Additionally, when observed in tracer reload section activity is failing with above error. This issue occurs intermittently but when it occurs it blows the entire dynamic container off.
Error Messages
There is no error messages.
Steps to Reproduce
1. Log in to server
2. Launch CPM 7 interaction portal
3. In the upper right is a search box. In that search box type "Connor" (no quotes), and hit enter.
4. Click the result link "Sara Connor" that appears under "Contacts."
5. A new interaction is launched.
6. Repeat step 3 & 4 for 4 times.
7. Click the Close button (which appears on the left hand side under "Tasks") on the 4th tab, then the 3rd, and so on.
8. You will see the attached error message indicating that "Class name on which access is requested is not specified."
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
This issue is resolved in ML7
Published January 31, 2016 - Updated October 8, 2020
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