Support Article
Delegated rules not opening in IE11 fixed portals
SA-8548
Summary
In IE11, when user logs in to a Work Manager or Business Analyst portal (fixed portal), and launches a delegated rule (for example, a decision table), the UI of the delegated rule does not load properly.
Error Messages
Not Applicable
Steps to Reproduce
- In PRPC 6.3 SP1 environment, install HFix-8246 and HFix-9161 (according to PDN article: https://pdn.pega.com/user-interface/troubleshooting-ie10-and-ie11-ui-problems-fixed-by-prpc-5x-and-prpc-6x-hotfixes-for-ie5-quirks-mode) to be able to launch fixed portals in IE11.
- Create a simple decision table rule and delegate it.
- In IE11, log in to Work Manager or Business Analyst portal.
- Under the My Business Rules section, click on the delegated rule link to launch it.
Root Cause
This problem occurs because the delegate rule which opens as a rule form, is not harness based (it is a form builder) which is equivalent to opening the rule in developer portal. Developer portal is not supported in IE10 / IE11.
Resolution
The delegate rule is not supported in IE10 / IE11.
Published June 12, 2015 - Updated October 8, 2020
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