Support Article
Drag and drop attachments is not working in IE8
SA-5777
Summary
Within the add attachments screen the user should have the ability to drag and drop files from there local drive to be attached in system,which is currently not working for some users who are using IE8
Error Messages
Browser does not support drag and drop
Steps to Reproduce
go to "Add Or Edit Attachements" local flow action --> Use Drag and Drop option to add attachments.
Root Cause
The root cause of this problem is software use/operation error. ActiveX controls are not installed.
Resolution
This issue is resolved by making the following change to the PRPC operating environment:
Requested to install the ActiveX and add the PRPC site to trusted sites.
Published January 31, 2016 - Updated October 8, 2020
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