Support Article
Dynamic Layout section not rendering properly in Correspondence
SA-11581
Summary
Developer has a correspondence rule in which they include a section containing Dynamic layout (inline grid double) is used, in the email body.
This is working fine in UI. However in email or in attachment the alignment of the properties is missing.
Expected working:
Label 1 Property1 Label2 Property2
Label3 Property3 Label4 Property 4
Actual working:
Label1
Property1
Label2
Property2
Label3
Property3
Label4
Property4
Error Messages
Not applicable
Steps to Reproduce
1. Create a section with dynamic layout (inline double grid)
2. Add properties (with labels) in both the columns
3. Refer this section within a correspondence rule (Rule-Obj-Corr) using <pega:include>
Root Cause
The skin rules ( css ) related to section will not be present in the email. All email client like outlook dont support css files& block external links.
Resolution
Since the email doesn't carry css files, the styles can be given in a non-auto generated section and include this section in the correspondence.
Published July 7, 2015 - Updated October 8, 2020
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