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Support Article

Email attachment Open Authoring control fails to load

SA-10153

Summary



Opening an email attachment in a work object in Internet Explorer triggers the error message.
The application containing the work with the email attachment was migrated from a PRPC 6.x system to a Pega 7.1.6 system.


Error Messages



Open Authoring control failed to load

Steps to Reproduce



Using Internet Explorer, open an email attachment from a work object in your application.

Root Cause



Deprecated code

In PRPC 6.x releases, the Pega-provided method HTML-Show in the class Data-Corr-Email (present in Pega-EndUserUI) contains the tag <span id>, which is triggered when the OpenAuthoring control fails. 


<span id="OpenAuthorFail" style="color:red">Error - Open Authoring Control has failed to load.</span>

This code was deprecated with the release of the Pega 7 Platform. The updated Pega-provided code does not have the <span id> tag. ​

Resolution



Perform the following local-change:
Remove the existing <span id> code and use the method HTML-Show in the class Data-Corr-Email in the ruleset  Pega-EndUserUI:07-10-11.

Published November 2, 2016 - Updated October 8, 2020

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