Support Article
Email listeners stopped processing post exception
SA-20878
Summary
The Email listener has stopped processing after getting exception in Production. The status of the listner remain in "SLEEPING" although it stopped listining. This causing problems on customer servicing. When customer receives email to upload document, we are getting complains of no attaching the documents with the cases. This cause major impact on meeting deadline in order to process customer application.
Error Messages
EMAIL.CCRLAttachmentListener.Listener serviceuser - Caught exception while connecting to email server(s)
javax.mail.MessagingException: Connect failed;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:161)
at javax.mail.Service.connect(Service.java:288)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailConnect(EmailListener.java:2680)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2291)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2206)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:448)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:212)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:166)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor67.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:338)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:379)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:216)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:238)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:270)
at java.security.AccessController.doPrivileged(AccessController.java:276)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:796)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by:
java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream.java:179)
at com.ibm.jsse2.b.a(b.java:205)
at com.ibm.jsse2.b.a(b.java:191)
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:510)
at com.ibm.jsse2.SSLSocketImpl.h(SSLSocketImpl.java:723)
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:655)
at com.ibm.jsse2.f.read(f.java:10)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:229)
at java.io.BufferedInputStream.read(BufferedInputStream.java:248)
at java.io.DataInputStream.readLine(DataInputStream.java:507)
at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:360)
at com.sun.mail.pop3.Protocol.<init>(Protocol.java:104)
at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:214)
at com.sun.mail.pop3.POP3Store.protocolConnect(P
Steps to Reproduce
Not Applicable
Root Cause
Email Listener stops working when it encounters an exception.
Resolution
Ported HFix-23705
Published March 16, 2016 - Updated October 8, 2020
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