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Error 503: PegaRULES server not available

SA-18806

Summary



After recycling the Application server, error is observed when trying to login.
Error 503: PegaRULES server not available.

Error Messages



[12/14/15 9:37:59:682 CST] 00000023 SystemOut O 2015-12-14 09:37:59,678 [] ( etier.engine.EngineStartup) ERROR - PegaRULES initialization failed. Server: testserver
com.pega.pegarules.pub.context.InitializationFailedError: PRNodeImpl init failed

Caused by: 
java.lang.IllegalStateException 
at com.ibm.ejs.container.BMStatelessBeanO.setRollbackOnly(BMStatelessBeanO.java:68) 
at com.pega.pegarules.pub.context.PRSessionContext.setRollbackOnly(PRSessionContext.java:165) 
at com.pega.pegarules.engine.database.ThreadConnectionStore.endTransaction(ThreadConnectionStore.java:195) 
at com.pega.pegarules.engine.database.ThreadConnectionStore.rollback(ThreadConnectionStore.java:328) 
at com.pega.pegarules.engine.database.DatabaseImpl.attemptToProcessUpdates(DatabaseImpl.java:1630) 
at com.pega.pegarules.engine.database.DatabaseImpl.processUpdates(DatabaseImpl.java:1462) 
at com.pega.pegarules.engine.database.Saver.save(Saver.java:520) 
at com.pega.pegarules.engine.database.DatabaseImpl.save(DatabaseImpl.java:3674) 
at com.pega.pegarules.engine.database.DatabaseImpl.save(DatabaseImpl.java:3658) 
at com.pega.pegarules.engine.context.PRNodeImpl.updateLastIndexBuildDateTime(PRNodeImpl.java:1469) 
at com.pega.pegarules.engine.context.PRNodeImpl.doIndexInit(PRNodeImpl.java:1411) 
at com.pega.pegarules.engine.context.PRNodeImpl.startNode(PRNodeImpl.java:1328) 
at com.pega.pegarules.engine.context.PREnvironment.finishInit(PREnvironment.java:1229) 


Steps to Reproduce



There is no specific use case to replicate this behavior.

Root Cause



A defect in Pegasystems’ code or rules.  

Resolution



Apply HFix-25660

Published January 31, 2016 - Updated October 8, 2020

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