Support Article
Error messages while installing Customer Service for FS
SA-37268
Summary
The user is trying to install Customer Service for Financial Services with Pega 7.2.2, but is running into below errors.
Error Messages
PegaRULESMove Log
Key: [email protected]!20170420T163142.792 GMT
Operation: Import
Operation Status: Done
Zip File: CSFSBuild_install_07a_rules.jar
Total Records: 26283
Total Records Moved: 26283
Total Errors: 716
Main Message: Encountered the following error:A problem occurred.
Errors List
Record Message Action
RULE-PEGACA-ASSOCIATION-COACHINGTIP PEGACPMFS-WORK-INTERACTION-CALL APPCONTACTSEARCH!CPMSEARCH #20170116T080158.356 GMT Save Failed: Class Rule-PegaCA-Association-CoachingTip does not exist Import
RULE-PEGACA-ASSOCIATION-COACHINGTIP PEGAFS-SCM-WORK-LOSTSTOLEN COLLECTCASEDATA!CASETYPEDETAILS #20170116T080159.187 GMT Save Failed: Class Rule-PegaCA-Association-CoachingTip does not exist Import
RULE-PEGACA-ASSOCIATION-DIALOG PEGAFS-SCM-WORK-COMPLAINTORCOMPLIMENT COLLECTCASEDATA!CASETYPEDETAILS #20170116T080203.643 GMT Save Failed: Class Rule-PegaCA-Association-Dialog does not exist Import
RULE-PEGACA-ASSOCIATION-DIALOG PEGAFS-SCM-WORK-COMPLAINTORCOMPLIMENT COLLECTCASEDATA!CHALLENGEDUPLICATES #20170116T080203.685 GMT Save Failed: Class Rule-PegaCA-Association-Dialog does not exist Import
RULE-PEGACA-ASSOCIATION-DIALOG PEGAFS-SCM-WORK-COMPLAINTORCOMPLIMENT COLLECTCASEDATA!CONFIRMCASEDETAILS #20170116T080203.728 GMT Save Failed: Class Rule-PegaCA-Association-Dialog does not exist Import
RULE-PEGACA-ASSOCIATION-DIALOG PEGAFS-SCM-WORK-COMPLAINTORCOMPLIMENT COLLECTCASEDATA!CONTACTPREFERENCES #20170116T080203.772 GMT Save Failed: Class Rule-PegaCA-Association-Dialog does not exist Import
Steps to Reproduce
- Install Pega 7.2.2
- Install FSIF v7.22
- Install CSFS v7.22
Root Cause
The prerequisites for installing CSFS v7.22:
Pega 7.2.2
FSIF v7.22
CS v7.22 The user has not installed the CS v7.22 framework.
Resolution
The user installed CS v7.22 and then CSFS v7.22. The installation went successful.
Published April 29, 2017 - Updated December 2, 2021
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