Support Article
FileListener not processing files
SA-7237
Summary
Processing of files in production stopped all of a sudden in spite of the FileListener threads running without any issues.
Error Messages
None
Steps to Reproduce
1. Start Listener
2. Place file in the input/source directory on the server
Root Cause
Enabled DEBUG level logging on logger “com.pega.pegarules.integration.engine.internal.services.file.FileListener” and from the DEBUG logs for the specific FileListener service requestor found that it was unable to write to its corresponding WORK directory because of insufficient directory write permissions
Resolution
This issue is resolved by making the following change to the PRPC operating environment:
$> chmod –R 777 {/path/to/work_direcory}
Published January 31, 2016 - Updated October 8, 2020
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