Support Article
"java.lang.UnsupportedClassVer" post PegaCALL 7.1.3.1 upgrade
Summary
An upgrade to PegaCALL 7.1.3.1 was performed to achieve automatic failover functionality. Since the upgrade, the CTI link engines have stopped working. HFix-22419 and HFix-21430 were installed as per the upgrade guide. Additionally, a route key call issue HFix was installed: HFix-23213.
On checking Version information tab under PegaCALL: Administration & Configuration, it does not seem to be accessing PegaCALL Engine / prchannelservices.jar.
Error Messages
[7/27/15 16:10:16:185 EDT] 00000072 SystemOut O 2015-07-27 16:10:16,177 [.PRPCWorkManager : 3] [ STANDARD] [ ] [ PegaCALL:07.13] (ernal.async.BatchRequestorTask) ERROR - Batch activity "ChannelServices-Admin-CTILink.AutoStartLinks" threw:
java.lang.UnsupportedClassVersionError: JVMCFRE003 bad major version; class=com/pega/pegacti/error/ChannelServicesException, offset=6
Steps to Reproduce
Check Version Information tab of PegaCALL: Administration & Configuration.
Root Cause
Code was compiled in Java 7, causing issues when using IBM JVM version 6.
Resolution
Install HFix-22630 to resolve the issue.
Tags:
Published August 13, 2015 - Updated October 8, 2020
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