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Support Article

Migrate Product wizard does not work in Pega 7.1.7

SA-10509

Summary



Migrate Product wizard fails with an authentication error in Pega 7.1.7

Error Messages



2015-05-08 22:24:27,579 [ttp-apr-8080-exec-21] [ STANDARD] [ ] [ PegaRULES:07.10] (t_Migration_Destination.Action) INFO XYZ|11.xxx.111.11|SOAP|PegaManagementSource|Service|ResumeWorkFlow|AxDxBxCDxExxExxxD8ABxxxxxAECFxxxx - A product has failed to migrate at Target ABC
2015-05-08 22:24:27,666 [ttp-apr-8080-exec-21] [ STANDARD] [ ] [ PegaRULES:07.10] (t_Migration_Destination.Action) INFO XYZ|11.xxx.111.11|SOAP|PegaManagementSource|Service|ResumeWorkFlow|AxDxBxCDxExxExxxD8ABxxxxxAECFxxxx - Target System Returned: Target system was unable to download the archive file because of an IOException: java.io.IOException: Server returned HTTP response code: 401 for URL:
http://xyz:8080/prweb/DiagnosticData?path=StaticContent/global/ServiceExport/abc_20150507.jar

Steps to Reproduce



Run Migrate Product wizard to encounter the error.

Root Cause



PegaDiagnosticUser security role is not configured at server level correctly in the source system. There is no Data-Admin-System-Security class instance in the source system.

Resolution



In the source system, verify that the PegaDiagnosticUser security role is defined for the Pega server node. Normally, this security role is configured during installation of PRPC server. For more information refer, Assigning the PegaDiagnosticUser Role on Page # 41, in the following guide (as you are using JBoss).


https://pdn.pega.com/documents/pega-717-installation-guide-for-jboss-red-hat-eap-on-oracle

Also, confirm that an instance of the Data-Admin-System-Security class exists with this security role as the key. The user and password information must match the ones specified at server for this security role. Refer below PDN link for help.

https://pdn.pega.com/sites/default/files/help_v71/data-/data-admin-/data-admin-system-/data-admin-system-security/main.htm

Published June 24, 2015 - Updated October 8, 2020

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