Support Article
No popup warning message appear for unsaved data during logoff
SA-18469
Summary
Dirty pop-up check is not coming during log-off for Case Manager Portal in Pega 7.1.8 whereas it used to appear in PRPC 5.4
Error Messages
No alert message
Steps to Reproduce
I) Open and modify a case; do not save it
ii) User directly logs off from the system; no alert message appears and user logs off from the application
Root Cause
Case Manager Portal (pyCaseManager) is an iframe based portal and it is configured as multi-doc. As per the design for multi-document (iframe specific) portal, the dirty pop-up is not shown during logout in Pega 7.x.
Prior to Pega 7.x (including PRPC 5.3 SP2) dirty pop-up functionality was there during logoff in Case Manager Portal.
Resolution
The dirty pop-up not coming up during log off in pyCaseManager portal is an expected behavior in Pega 7.x.
Published January 31, 2016 - Updated October 8, 2020
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