Support Article
No service named urn:PegaRULES:SOAP:PegaAES:Events is available
SA-27478
Summary
User is using a third party tool (dynatrace - super vision tool) and can see the below error messages thousands of times in that tool.
No service named urn:PegaRULES:SOAP:PegaAES:Events is available
No service named urn:PegaRULES:SOAP:PegaAES:Events#logAlert is available
The above error messages are appearing only in the dynatrace tool and not in any Pega related log files. User wants to know on how to prevent this.
Error Messages
No service named urn:PegaRULES:SOAP:PegaAES:Events is available
No service named urn:PegaRULES:SOAP:PegaAES:Events#logAlert is available
Steps to Reproduce
1. Install PRPC in a machine.
2. Configure AES for that in another machine.
3. Install dynatrace and monitor the nodes.
4. In the dynatrace console one can see the error messages.
Root Cause
The error is caused by a masked exception in a third party library (Apache axis). Below is the error causing code.
Resolution
An enhancement request, FDBK-16527 has been created for consideration by Pega Product Management as Pega has to repackage the apache axis code.
Published September 12, 2016 - Updated October 8, 2020
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