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Support Article

Not Able to customize the Pega 7 Login Screen

SA-21917

Summary



Developer tried to customize the login screen using the steps mentioned in the article:
 
https://pdn.pega.com/customizing-pega-7-login-screen. 


But Out-of-the-box (OOTB) PRPC login screen appears instead of customized screen.


Error Messages



No Error Message. But after performing all the changes it's still showing the same Pega 7 log in Screen.


Steps to Reproduce



Perform the steps mentioned in the following PDN link:
https://pdn.pega.com/customizing-pega-7-login-screen


Root Cause



The value of pxProcess.pxSystemName is PRPC in Developer system.
The requestor type instances of system name 'prpc' cannot be modified.


Resolution



Update the DSS setting prconfig/identification/systemName to the value 'pega' to resolve the issue.

 

Published April 15, 2016 - Updated October 8, 2020

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