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Pega 7 High Availability configuration issues with JBoss EAP 6.3

SA-16335

Summary



User is trying to configure a multi-node Pega 7.1.8 system with High Availability following the Pega 7.1.8 High Availability Administration Guide.
The quiesce and crash recovery scenario tests are failing as passivated sessions are not correctly restored in the surviving nodes.
The UI is blocked displaying the wait icon and an exception appears in the logs.

User environment details:
  • Pega 7.1.8
  • Apache Front web with mod_proxy_balancer module for load balancing
  • JBoss EAP  6.3.3 GA


Error Messages



The following errror message appears in the PegaRULES log:

WARN  [org.jboss.as.clustering.web.infinispan] (http-/0.0.0.0:8080-5) JBAS010322: Failed to load session UXUjDfFxwlxqJeBdqitofM1o: java.lang.RuntimeException: JBAS010333: Failed to load session attributes for session: UXUjDfFxwlxqJeBdqitofM1o
    at org.jboss.as.clustering.web.infinispan.DistributedCacheManager$2.invoke(DistributedCacheManager.java:229)
    at org.jboss.as.clustering.web.infinispan.DistributedCacheManager$2.invoke(DistributedCacheManager.java:212)
    at org.jboss.as.clustering.infinispan.invoker.SimpleCacheInvoker.invoke(SimpleCacheInvoker.java:34)
    at org.jboss.as.clustering.infinispan.invoker.BatchCacheInvoker.invoke(BatchCacheInvoker.java:48)
    at org.jboss.as.clustering.infinispan.invoker.RetryingCacheInvoker.invoke(RetryingCacheInvoker.java:85)
    at org.jboss.as.clustering.web.infinispan.DistributedCacheManager$ForceSynchronousCacheInvoker.invoke(DistributedCacheManager.java:550)
    at org.jboss.as.clustering.web.infinispan.DistributedCacheManager.getData(DistributedCacheManager.java:238)
    at org.jboss.as.clustering.web.infinispan.DistributedCacheManager.getSessionData(DistributedCacheManager.java:196)
    at org.jboss.as.web.session.DistributableSessionManager.loadSession(DistributableSessionManager.java:1429) [jboss-as-web-7.4.3.Final-redhat-2.jar:7.4.3.Final-redhat-2]
    at org.jboss.as.web.session.DistributableSessionManager.findSession(DistributableSessionManager.java:688) [jboss-as-web-7.4.3.Final-redhat-2.jar:7.4.3.Final-redhat-2]
    at org.jboss.as.web.session.DistributableSessionManager.findSession(DistributableSessionManager.java:84) [jboss-as-web-7.4.3.Final-redhat-2.jar:7.4.3.Final-redhat-2]
    at org.apache.catalina.connector.Request.doGetSession(Request.java:2629) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at org.apache.catalina.connector.Request.getSession(Request.java:2381) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at org.jboss.as.web.security.SecurityContextAssociationValve.invoke(SecurityContextAssociationValve.java:99) [jboss-as-web-7.4.3.Final-redhat-2.jar:7.4.3.Final-redhat-2]
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:145) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:97) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:102) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:344) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:653) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:926) [jbossweb-7.4.10.Final-redhat-1.jar:7.4.10.Final-redhat-1]
    at java.lang.Thread.run(Thread.java:724) [rt.jar:1.7.0_25]
Caused by: java.lang.ClassNotFoundException: com.pega.pegarules.session.internal.authorization.ContextMapDiagCallback
    at java.net.URLClassLoader$1.run(URLClassLoader.java:366) [rt.jar:1.7.0_25]
    at java.net.URLClassLoader$1.run(URLClassLoader.java:355) [rt.jar:1.7.0_25]
    at java.security.AccessController.doPrivileged(Native Method) [rt.jar:1.7.0_25]
    at java.net.URLClassLoader.findClass(URLClassLoader.java:354) [rt.jar:1.7.0_25]
    at java.lang.ClassLoader.loadClass(ClassLoader.java:424) [rt.jar:1.7.0_25]
    at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:308) [rt.jar:1.7.0_25]
    at java.lang.ClassLoader.loadClass(ClassLoader.java:357) [rt.jar:1.7.0_25]
    at java.lang.Class.forName0(Native Method) [rt.jar:1.7.0_25]
    at java.lang.Class.forName(Class.java:270) [rt.jar:1.7.0_25]
    at org.jboss.marshalling.ModularClassResolver.resolveClass(ModularClassResolver.java:97)
    at org.jboss.as.clustering.ClassLoaderAwareClassResolver.resolveClass(ClassLoaderAwareClassResolver.java:92)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadClassDescriptor(RiverUnmarshaller.java:948)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadNewObject(RiverUnmarshaller.java:1255)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadObject(RiverUnmarshaller.java:276)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadObject(RiverUnmarshaller.java:224)
    at org.jboss.marshalling.river.RiverUnmarshaller.readFields(RiverUnmarshaller.java:1745)
    at org.jboss.marshalling.river.RiverUnmarshaller.doInitSerializable(RiverUnmarshaller.java:1658)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadNewObject(RiverUnmarshaller.java:1285)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadObject(RiverUnmarshaller.java:276)
    at org.jboss.marshalling.river.BlockUnmarshaller.readObject(BlockUnmarshaller.java:149)
    at org.jboss.marshalling.river.BlockUnmarshaller.readObject(BlockUnmarshaller.java:135)
    at org.jboss.marshalling.MarshallerObjectInputStream.readObjectOverride(MarshallerObjectInputStream.java:53)
    at org.jboss.marshalling.river.RiverObjectInputStream.readObjectOverride(RiverObjectInputStream.java:307)
    at java.io.ObjectInputStream.readObject(ObjectInputStream.java:364) [rt.jar:1.7.0_25]
    at java.util.HashMap.readObject(HashMap.java:1155) [rt.jar:1.7.0_25]
    at sun.reflect.GeneratedMethodAccessor26.invoke(Unknown Source) [:1.7.0_25]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [rt.jar:1.7.0_25]
    at java.lang.reflect.Method.invoke(Method.java:606) [rt.jar:1.7.0_25]
    at org.jboss.marshalling.reflect.SerializableClass.callReadObject(SerializableClass.java:307)
    at org.jboss.marshalling.river.RiverUnmarshaller.doInitSerializable(RiverUnmarshaller.java:1637)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadNewObject(RiverUnmarshaller.java:1285)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadObject(RiverUnmarshaller.java:276)
    at org.jboss.marshalling.river.RiverUnmarshaller.doReadObject(RiverUnmarshaller.java:209)
    at org.jboss.marshalling.AbstractObjectInput.readObject(AbstractObjectInput.java:41)
    at org.jboss.as.clustering.SimpleMarshalledValue.get(SimpleMarshalledValue.java:122)
    at org.jboss.as.clustering.web.impl.SessionAttributeMarshallerImpl.unmarshal(SessionAttributeMarshallerImpl.java:72)
    at org.jboss.as.clustering.web.infinispan.CoarseSessionAttributeStorage.load(CoarseSessionAttributeStorage.java:64)
    at org.jboss.as.clustering.web.infinispan.DistributedCacheManager$2.invoke(DistributedCacheManager.java:227)
    ... 21 more

Steps to Reproduce

  1. Configure the system according to the Pega 7.1.8 High Availability Administration Guide available here:
    https://pdn.pega.com/documents/pega-718-high-availability-administration-guide
  2. Open the User Portal and open or create a new work item.
  3. Check from the Load Balancer logs for the node which is serving the request.
  4. Open the Developer Portal and navigate to High Availability Landing Page (Designer studio > System > High Availability > HA Cluster Management)
  5. Select the node found in step 3 and click 'Quiesce'
  6. Disable the the node found in step 3 in the Load Balancer
  7. Return to the User Portal browser window and resume the work by performing an operation in perform harness 


Root Cause



The issue is caused by session replication in JBoss EAP cluster which tries to restore the session anticipating the Pega 7 built-in activation. 


Resolution



Perform the following local-change:

​Comment out or remove the <distributable /> tag from web.xml deployment descriptor file in the prweb.war web application.

Tags:

Pega Platform Pega Platform 7.1.8 System Administration

Published January 31, 2016 - Updated October 8, 2020

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