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Support Article

Portal styles do not load after logging in

SA-13930

Summary



Developer portal does not display as expected on logging in. UI appears broken. This behavior is sporadic.


Error Messages



Not Applicable


Steps to Reproduce



Log in to Developer portal.


Root Cause



This is a defect or configuration issue in the environment. Fiddler trace suggested that a number of JS and CSS files corresponding to the pzDesignerStudio skin rule were missing. 


Resolution



Perform either of the following local-change based on your requirement:
  1. (preferred) Perform a clean restart of all the environments (which face this issue) by following the below steps:
    1. Logout
    2. Stop server
    3. Delete the extract marker file and all content from Pega temporary directory
    4. Restart the server
    5. Clear browser cache and cookies
    6. Re-login
  2. Perform revalidate and save for pzDesignerStudio skin rule by following the below steps:
    1. Perform a private edit of the OOTB activity @baseclass • BulkValidateSave
    2. In the second step of Obj-Open-By-Handle, uncheck Lock and Release on Commit options
    3. Run the activity
    4. Put the pzInsKey of the designerstudio skin in the parameter. (pzDesignerStudio applied to the developer portal)
    5. Execute the activity
    6. Log out, clear cache and log back in

Published September 4, 2015 - Updated October 8, 2020

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