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Support Article

PRPC 6.1 SP2 does not support Word 2013

SA-21085

Summary



Word Merge functionality in PRPC 6.1 SP2 does not support MS Word 2013. After desktops were upgraded to Office 2013, the Word Merge functionality stopped working.

Error Messages



Initialization Failed. Unrecognized Microsoft Word version. Only Word 2010, 2007, 2003, 2002, and 2000 are supported.

Steps to Reproduce



Invoke Word Merge functionality.

Root Cause



PRPC 6.1 SP2 does not support MS Word 2013, since it was shipped before Office 2013.

Resolution



Apply HFix-26129 to extend support for Word 2013. Only ActiveX based Word Merge functionality is supported.

Published March 18, 2016 - Updated October 8, 2020

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