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Support Article

Purge and Archive is Purging Child cases with open Parent cases.

SA-15644

Summary



The purge and archive tool is archiving child cases without checking if the corresponding parent case is resolved.  This results in open parent cases appearing to have no child cases.

Error Messages



No error

Steps to Reproduce



1. Run Purge and Archive wizard by only selecting parent.
2. Parent is not getting purge


Root Cause



A defect in Pegasystems’ code or rules. Purge and Archive is not Purging when parent is selected.

Resolution



Apply HFix-24335
 

Published January 31, 2016 - Updated October 8, 2020

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