Support Article
Repeating error doWithRequestorOrThreadLocked in logfile
SA-23845
Summary
A large number of PRRuntimeException: doWithRequestorOrThreadLocked errors were observed in the PegaRULES logs.
Error Messages
unhandled error in StaticContentResolver handling request aInput = {}
com.pega.pegarules.pub.PRRuntimeException: doWithRequestorOrThreadLocked could not obtain requestor instance from H72DB950003E2AD259C5F90D665AFDCB0
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorOrThreadLocked(PRSessionProviderImpl.java:2144)
at com.pega.pegarules.exec.internal.basic.staticcontent.StaticContentResolverImpl.getRequestorHashInfomation(StaticContentResolverImpl.java:674)
at com.pega.pegarules.exec.internal.basic.staticcontent.StaticContentResolverImpl.processRequest(StaticContentResolverImpl.java:605)
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Steps to Reproduce
There is no specific use case to replicate this issue.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-27745.
Published June 2, 2016 - Updated October 8, 2020
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