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Support Article

RequestURI too long error when refreshing Manager portal

SA-46471

Summary



After saving a workobject, a series of null pointer exceptions occur when relaunching or refreshing the Manager portal.


Error Messages



Request-URI too long


Steps to Reproduce

  1. Open an existing case and go to the Edit mode.
  2. Save the case.
  3. Close the window or tab of the Manager portal.
  4. Relaunch the Manager portal.


Root Cause



A defect in Pegasystems’ code or rules. The Parameter page, while making a request to refresh or relaunch the Manager portal, contains some parameters whose values are Null.

The error occurs because the Parameter page is lengthy and exceeds the size limit of the GET requests.



Resolution



Apply HFix-35658.

Published November 23, 2017 - Updated October 8, 2020

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