Support Article
Resolved Work Item should not be displayed in WorkList
SA-17158
Summary
Developer has used Work Area control in their portals . For some tabs on portals they enabled Auto Refresh checkbox and configured one of the tab to display worklist via report definition.
While workng on that portal, end users reported tab containing worklist shows recently resolved work item in the worklist and can't be opened.
Error Messages
Error trying to process.
Steps to Reproduce
- Open a case and resolve it
- Go back to worklist and see the workitem there
- Try opening it
- Get an error- Trying to process
Root Cause
A defect in Pegasystems’ code or rules .
Resolution
Apply HFix-25051 to resolve the issue
Published January 31, 2016 - Updated October 8, 2020
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