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Support Article

Rich text editor losing font info from template

SA-34815

Summary



The user configured a correspondence template with RTE. A PDF will be generated upon submit. When users delete the content in PDF using back space and retype some text, the font and size are changed from the original template.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A third-party product (CK Editor) issue, font and font-size looks different from the original template in generated PDF.

Resolution



Type: Hotfix-Local-change

Hotfix: Hfix32721

Local-change:
Have included the non-auto generated section and setting the window.customCKEditorFont value to "Arial"
<script>
window.customCKEditorFonts = "Arial";
</script>

Published March 10, 2017 - Updated October 8, 2020

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