Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

RuleNotFoundException error when wrapping up an interaction

SA-10215

Summary



RuleNotFoundException error when wrapping up an interaction with Pega Customer Service for Insurance  CPMI 7.12.


Error Messages



com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:707)


Caused by:
com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'CPMVALIDATEASSIGNMENT' that applies to '@baseclass'. There were 1 rules with this name in the rulebase, but none matched this request. The 1 rules named 'CPMVALIDATEASSIGNMENT' defined in the rulebase are:
1 related to applies-to class '@baseclass', but were defined on subclasses: 'Work-'.


Steps to Reproduce



Submit a wrap up use case of an interaction in Pega Customer Service for Insurance  CPMI 7.12.

Root Cause



A defect in Pegasystems’ code or rules
The activity context is not set correctly; hence the rule is searched in @baseclass or hitting that point without going through the correct hierrarchy, which should involve Work-.


Resolution



Apply HFix-21587 for Pega Customer Service for Insurance  CPMI 7.12.

Published October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us