Support Article
RuleNotFoundException error when wrapping up an interaction
SA-10215
Summary
RuleNotFoundException error when wrapping up an interaction with Pega Customer Service for Insurance CPMI 7.12.
Error Messages
com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:707)
Caused by:
com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'CPMVALIDATEASSIGNMENT' that applies to '@baseclass'. There were 1 rules with this name in the rulebase, but none matched this request. The 1 rules named 'CPMVALIDATEASSIGNMENT' defined in the rulebase are:
1 related to applies-to class '@baseclass', but were defined on subclasses: 'Work-'.
Steps to Reproduce
Submit a wrap up use case of an interaction in Pega Customer Service for Insurance CPMI 7.12.
Root Cause
A defect in Pegasystems’ code or rules
The activity context is not set correctly; hence the rule is searched in @baseclass or hitting that point without going through the correct hierrarchy, which should involve Work-.
Resolution
Apply HFix-21587 for Pega Customer Service for Insurance CPMI 7.12.
Published October 8, 2020
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